Account Manager

THE ROLE:

• Be the main point of contact in all matters related to client needs and concerns
• Strengthen and build client relationships to achieve long-term partnerships
• Maintain up to date, accurate client records, keeping track of any contract renewals or updates
• Work closely with the sales team to develop strategic marketing plans and ensure that KPIs are met
• Develop a deep understanding of the companies products and service offerings to better upsell and cross-sell to clients
• Attend client meetings
• Produce progress reports for clients and senior management within the organisation
• Regularly meet with team members to discuss progress and identify new ways to improve the business

ABOUT YOU:

• Proactive
• Team player
• Negotiating skills
• Problem solver
• Strong communication/people skills
• Management experience
• Company and customer expertise
• Strategic thinking
• Listening skills
• Time management
• Organisational skills/multi-tasking

"As one of the world's largest employers, we believe in talent not labels, and focus on the diverse and unique skills our people bring. Our commitment to equal opportunity, inclusion, and diversity is part of our broader dedication to respecting fundamental human rights across our value chain. We seek to foster a culture of belonging and purpose, an environment where everyone can thrive and feel engaged, and where difference is respected and valued."